Operations and Support
Round-the-Clock Coverage
Our operations and support teams work on 8/5, 16/5, and 24/7 schedules, providing the level of availability that suits your needs. Whether you need regular business hours or full coverage, we manage it all remotely.
Comprehensive Remote Management
Every shift is managed remotely by our team, removing the burden of local setup. Our structured approach guarantees reliability, responsiveness, and quality around the clock.
Efficient Workflow and Coordination
Malayo’s remote support model ensures that every team member is aligned and efficient. We optimize workflows and communication so that your operations are always productive and seamless.
Reliable On-Demand Support
With Malayo, you have an on-the-ground solution without the setup. We’re here to support your business whenever needed, ensuring continuity and resilience in all operational aspects.
Western European Time Zone Alignment
Our support teams can operate during Danish and Western European business hours, ensuring responsive service without time zone issues.
GDPR-Compliant Operations
Our commitment to GDPR compliance means that all operational data is managed securely and meets the highest privacy standards.
Client team
Build & run your own team
- Description: The client selects and builds a dedicated team for their projects.
- The client's responsibility: Responsible for the day-to-day running of the team, including direct management, task delegation and performance follow-up.
- The company's role: Malayo International handles local recruitment, payroll and compliance – all logistical aspects – so the client can focus solely on team management.
- Ideal for: Clients who want direct supervision and control over their remote team.
Managed team model
Build your own team
- Description: The client has a dedicated team, but Malayo International takes care of the day-to-day management.
- The client's responsibility: Only associates tasks and project goals. The client is not responsible for day-to-day management or supervision.
- The role of the company: Malayo International manages the team on behalf of the client, handles productivity monitoring, day-to-day supervision and ensures project objectives are met. Think of Malayo International as your extended right hand on site.
- Ideal for: Clients who want a fully engaged, remote-based team that integrates deeply into their operations and prefer a “hands-off” approach to day-to-day team management.
Additional models
Offshoring - 100% allocation
- Description: Full-time resources dedicated exclusively to the client's projects, creating a stable extension of the client's internal team.
- The client's responsibility: Responsible for task delegation and management, similar to managing an internal team, and ensures ongoing compliance with the customer's processes and goals.
- The company's role: Handles all hiring logistics, compliance and provides resources fully dedicated to the client's needs.
- Ideal for: Clients seeking long-term, fully engaged remote team members who can be deeply integrated into their operations.
Offshoring - time & material
- Description: Flexible model where resources are invoiced by hours or material consumption, ideal for projects with varying needs.
- The client's responsibility: Defines the scope of each task or project and ensures it aligns with goals as needs change.
- The company's role: Delivers talent and resources on a flexible basis, enabling rapid adjustments in resource allocation as needed.
- Ideal for: Clients with short-term or dynamic project requirements.
Project-based model
- Description: Results-oriented collaboration with a fixed budget and defined deliveries.
- The client's responsibility: Establishes project requirements and milestones in advance and ensures that all expectations are clear.
- The company's role: Manages project execution from start to finish according to the agreed time frame and deliverables.
- Ideal for: One-off projects or clearly defined projects where budget predictability is essential.
Choose the best solution for your company
Managed with Nordic Values
Led by Danish management, our team is trained in Nordic working practices, promoting smooth collaboration with your organization’s workflows and values.